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Trouble with Bird Alert
Scott Arnold avatar
Written by Scott Arnold
Updated over a year ago

If you’re not receiving an alert, first check to make sure you have given the Audubon Bird Guide app permissions to send you notifications.


iOS:

  1. Open the Settings app.

  2. Navigate to Notifications > Audubon and make sure the “Allow Notifications” toggle is green and is enabled

Android:

  1. Open the Settings app and navigation to the Apps & notifications menu.

  2. Tap Audubon (if you can't spot it, tap See all).

  3. Tap on Permissions, and make sure Notifications permission are enabled.

*Note: these instructions may differ slightly for your version of Android. Consult your device’s documentation for more specific guidance.

Next, check to see if any sightings have been reported for the species on your list:

  1. Tap "My Audubon" in the bottom navigation, then tap "My Custom Lists and Alert"

  2. If every species says “No sightings in last 24 hours” under its name, no sighting has been reported to eBird for that species.

  3. Your device must have an active internet connection to receive notifications. If you’re not receiving notifications, check to make sure your device wasn’t offline at the time you chose the notification to be sent.

  4. If you’re still not receiving a notification, navigate to My Audubon then tap the "Settings" gear icon in the top right hand corner.

  5. Log out of the your account using the button at the bottom, then log back in.


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